Self-paced doesn’t mean lower effort: the cognitive load of online learning

There’s a particular kind of optimism that comes with assigning someone a self-paced online course. From an organisational perspective it feels considerate. People can do it in their own time. There’s no scheduling pressure, no room to book, no calendar clash to navigate. It’s flexible, accessible, and respects people’s autonomy. And yet, if you’ve ever… Read More Self-paced doesn’t mean lower effort: the cognitive load of online learning

Lesson 5: Many staff are still struggling and it’s not recognised

I have been consulting solely on Microsoft 365 technology for just over a decade. I reflected on this recently and realised I have engaged with over 80 clients. This is a 6 part series diving into some consistent themes from engaging across many organisations and industries. As a consultant you engage with an organisation with… Read More Lesson 5: Many staff are still struggling and it’s not recognised

Lesson 4: Leaders who don’t value change management have staff who suffer the most

I find it is no longer a battle to have budget for Change Management in a project like in the early years. I have spent a lot of time explaining and justifying the role and benefit of a Change Manager during my career but over time it has become easier. What I am focusing on… Read More Lesson 4: Leaders who don’t value change management have staff who suffer the most

Lesson 1: The attitude of a decision maker can impact the entire platform experience

I have been consulting solely on Microsoft 365 technology for just over a decade. During a moment of recent reflection, I realised I have engaged with over 80 clients! It’s a great reminder of the range and number of organisations I have been deeply embedded in and supported through various stages of their Microsoft journey.… Read More Lesson 1: The attitude of a decision maker can impact the entire platform experience