Tag: Change Management

What Hope Do We Have? Some Thinking on Learning, Technology Adoption, and the Science of Forgetting

I wear bifocals all day, every day. They are, quite literally, the thing that lets me see clearly. And yet at least once a day, I take them off for some perfectly sensible reason – cooking something steamy, wiping my eyes, no idea really – and a few minutes later I genuinely could not tell… Read More What Hope Do We Have? Some Thinking on Learning, Technology Adoption, and the Science of Forgetting

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Self-paced doesn’t mean lower effort: the cognitive load of online learning

There’s a particular kind of optimism that comes with assigning someone a self-paced online course. From an organisational perspective it feels considerate. People can do it in their own time. There’s no scheduling pressure, no room to book, no calendar clash to navigate. It’s flexible, accessible, and respects people’s autonomy. And yet, if you’ve ever… Read More Self-paced doesn’t mean lower effort: the cognitive load of online learning

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The Hidden Cost of Tool Sprawl: What It’s Actually Doing to Your Brain

I’m trying to walk more at the moment, and walking means alone time, pondering, and ideas… and more writing. The concept of cognitive load has been on my mind, which I think was triggered by a small, unremarkable moment. I was trying to find a file. I couldn’t remember if it was in Teams, SharePoint,… Read More The Hidden Cost of Tool Sprawl: What It’s Actually Doing to Your Brain

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Same word. Two very different things. My confusion with ‘Skills’ in AI

I was at the Digital Workplace Conference in Melbourne last week and kept hearing people talk about Skills in Copilot Cowork. It stopped me in my tracks. Not because the concept was unfamiliar, but because I’ve spent the last couple of months exploring and building Skills in Claude. And suddenly the same word was being… Read More Same word. Two very different things. My confusion with ‘Skills’ in AI

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Why Employee Engagement Is the Missing Link in Technology Adoption

Organisations aren’t short on technology. We have collaboration platforms, analytics tools, automation, AI copilots, and more “productivity” features than most people know what to do with. Yet despite the constant investment, many teams still default to old habits, shadow systems, or partial use of the tools designed to help them work better. This isn’t a… Read More Why Employee Engagement Is the Missing Link in Technology Adoption

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How educating clients about Executive Functions improves their daily life

I feel like I’ve been going on about Executive Functions for years. Probably because I have been a wee bit obsessed for quite a while. In fact it has been many years since I first did a conference presentation about this topic – connecting it to neurodivergence and productivity. What are Executive Functions? Executive Function… Read More How educating clients about Executive Functions improves their daily life

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