Research has dived into and informed us of the value of socio- cultural theory when it comes to workplace learning for many years. Sociocultural theory focuses on how mentors and peers influence individual learning, but also on how cultural beliefs and attitudes affect how learning takes place. In the workplace we can utilise the ideas to… Read More How social is your learning?
When it comes to driving the use of technology and increasing user adoption of products or features, at times it is the learning content that can let a project down. Frameworks like ADKAR have been utilised for many years, with a lot of work put into Awareness and Desire. In a workplace change or training… Read More Authentic = Effective = Adoption
Over the last few years I moved my consulting from a 100% focus on Microsoft 365 apps and services to learning and strategy for any technology. I’ve worked with custom software across multiple industries and teams, strategy for new products, and working with clients to boost productivity in general. This week, I stepped back into… Read More Today I felt incompetent, and it was so good for me!
During and post Ignite we have been hit with a tsunami of updates and information. I feel like now we are settling in the flood that remains and wading through information to understand what is relevant, what we need to get quickly across and how to find that detail. When attending this conference as a… Read More Microsoft Ignite Part 2: A Change Management and Adoption Perspective
There is so much discussion and focus on Microsoft Teams which is no surprise with the number of organisations globally that will be not only enabling the platform, but also preparing for the move from Skype for Business. Strategies for Microsoft Teams ranges from ‘turn it all on’ to strict governance and detailed strategy. It… Read More Tips for Success with Microsoft Teams
Dear CIO, IT Manager, Project Manager, Business Decision Maker, Program Lead, I get increasingly frustrated with the way you try and sell or communicate your change to your people. Too often I see projects where the awareness communication or training for staff uses broad sweeping statements and descriptions that are your way of trying to… Read More To Whom It May Concern — Let’s talk about your WIIFM
Recently I was approached by an organisation for support to drive Office 365 adoption. In amongst the bigger picture across the services, a key target was to increase usage of Microsoft Teams. Interestingly, the customer had 83% of active users in Teams, looking like high usage, however it’s important to look under the surface with… Read More Driving Value of Microsoft Teams
So I just moved house and have been having that frustrating first week wondering where I put things. Each day as I work through my muddled state and reconfirm where I have stored tea bags, or if my towel is on the left or right, and remind the kids and husband constantly where the bread… Read More Making Change Stick
I want to share something with you. I am really stubborn. And I hate change. I like to think that this is what makes me a good Change Manager — I deeply empathise when technology is changing and with the people suffering the impact. It’s tough when all you want to do is come to work and… Read More What it takes for me to change
I have been working in Change Management for Office 365 since 2012. During this time I have worked with 3 separate Microsoft partners focused on ensuring technical projects have increased success due to the end-user experience and adoption activities to drive usage and satisfaction. Spending time with users across the suite of tools for almost… Read More How Office 365 has changed my job as a Change Manager