Self-paced doesn’t mean lower effort: the cognitive load of online learning

There’s a particular kind of optimism that comes with assigning someone a self-paced online course. From an organisational perspective it feels considerate. People can do it in their own time. There’s no scheduling pressure, no room to book, no calendar clash to navigate. It’s flexible, accessible, and respects people’s autonomy. And yet, if you’ve ever… Read More Self-paced doesn’t mean lower effort: the cognitive load of online learning

It’s Not Just the Tech: The Hidden Cognitive Load of the Physical Workplace

A few days ago I was at a specialist appointment with one of my kids. At some point the conversation turned to teen fatigue across the school week – the kind of bone-tired-by-Thursday feeling that a lot of parents will recognise. The specialist responded in a very matter-of-fact way: “It’s cognitive load”. I thought about that… Read More It’s Not Just the Tech: The Hidden Cognitive Load of the Physical Workplace

Why I care about learning theory when designing M365 adoption

I’ve been doing a lot of work lately reviewing Microsoft 365 learning programmes at work, and experiencing learning Claude for my own curiosity. Videos, activities, the whole journey from “what even is AI or LLM” through to “here’s how to build a Skill or work with Agents.” And while mapping out the activities this week,… Read More Why I care about learning theory when designing M365 adoption

What is the Technology Acceptance Model (TAM) and how could it help you?

The Technology Acceptance Model, or TAM, is basically a way to figure out why people decide to use (or not use) new technology at work. It was created back in 1989 by Davis, and it boils down to two big questions: “Will this help me do my job better?” (that’s perceived usefulness) and “Is this… Read More What is the Technology Acceptance Model (TAM) and how could it help you?

How educating clients about Executive Functions improves their daily life

I feel like I’ve been going on about Executive Functions for years. Probably because I have been a wee bit obsessed for quite a while. In fact it has been many years since I first did a conference presentation about this topic – connecting it to neurodivergence and productivity. What are Executive Functions? Executive Function… Read More How educating clients about Executive Functions improves their daily life