I’ve been doing a lot of work lately reviewing Microsoft 365 learning programmes at work, and experiencing learning Claude for my own curiosity. Videos, activities, the whole journey from “what even is AI or LLM” through to “here’s how to build a Skill or work with Agents.” And while mapping out the activities this week,… Read More Why I care about learning theory when designing M365 adoption
A month ago, I was given access to Claude at work. To help prepare for further roll out, client work, and grow my understanding of AI in general, I made a deliberate decision: I was going to use Claude properly. Not just dabble. Not just throw it the occasional prompt and see what came back.… Read More Month 1 with Claude: From Curious Click to Skill Builder
The Technology Acceptance Model, or TAM, is basically a way to figure out why people decide to use (or not use) new technology at work. It was created back in 1989 by Davis, and it boils down to two big questions: “Will this help me do my job better?” (that’s perceived usefulness) and “Is this… Read More What is the Technology Acceptance Model (TAM) and how could it help you?
I feel like I’ve been going on about Executive Functions for years. Probably because I have been a wee bit obsessed for quite a while. In fact it has been many years since I first did a conference presentation about this topic – connecting it to neurodivergence and productivity. What are Executive Functions? Executive Function… Read More How educating clients about Executive Functions improves their daily life
Research has dived into and informed us of the value of socio- cultural theory when it comes to workplace learning for many years. Sociocultural theory focuses on how mentors and peers influence individual learning, but also on how cultural beliefs and attitudes affect how learning takes place. In the workplace we can utilise the ideas to… Read More How social is your learning?
When it comes to driving the use of technology and increasing user adoption of products or features, at times it is the learning content that can let a project down. Frameworks like ADKAR have been utilised for many years, with a lot of work put into Awareness and Desire. In a workplace change or training… Read More Authentic = Effective = Adoption
A major challenge we face when it comes to the technology we use every day in the workplace is keeping across the ongoing updates while over time also evaluating and enhancing how it fits into the ways of working across an organisation. Constant change has been the unfortunate new norm for many years now. It… Read More 4 Tips for Effective Workplace Learning
Over the last few years I moved my consulting from a 100% focus on Microsoft 365 apps and services to learning and strategy for any technology. I’ve worked with custom software across multiple industries and teams, strategy for new products, and working with clients to boost productivity in general. This week, I stepped back into… Read More Today I felt incompetent, and it was so good for me!
I have been consulting solely on Microsoft 365 technology for just over a decade. I reflected on this recently and realised I have engaged with over 80 clients. This is a 6 part series diving into some consistent themes from engaging across many organisations and industries. As a consultant you engage with an organisation with… Read More Lesson 5: Many staff are still struggling and it’s not recognised