Dear CIO, IT Manager, Project Manager, Business Decision Maker, Program Lead, I get increasingly frustrated with the way you try and sell or communicate your change to your people. Too often I see projects where the awareness communication or training for staff uses broad sweeping statements and descriptions that are your way of trying to… Read More To Whom It May Concern — Let’s talk about your WIIFM
Recently I was approached by an organisation for support to drive Office 365 adoption. In amongst the bigger picture across the services, a key target was to increase usage of Microsoft Teams. Interestingly, the customer had 83% of active users in Teams, looking like high usage, however it’s important to look under the surface with… Read More Driving Value of Microsoft Teams
So I just moved house and have been having that frustrating first week wondering where I put things. Each day as I work through my muddled state and reconfirm where I have stored tea bags, or if my towel is on the left or right, and remind the kids and husband constantly where the bread… Read More Making Change Stick
I want to share something with you. I am really stubborn. And I hate change. I like to think that this is what makes me a good Change Manager — I deeply empathise when technology is changing and with the people suffering the impact. It’s tough when all you want to do is come to work and… Read More What it takes for me to change
I have been working in Change Management for Office 365 since 2012. During this time I have worked with 3 separate Microsoft partners focused on ensuring technical projects have increased success due to the end-user experience and adoption activities to drive usage and satisfaction. Spending time with users across the suite of tools for almost… Read More How Office 365 has changed my job as a Change Manager