Dear CIO, IT Manager, Project Manager, Business Decision Maker, Program Lead, I get increasingly frustrated with the way you try and sell or communicate your change to your people. Too often I see projects where the awareness communication or training for staff uses broad sweeping statements and descriptions that are your way of trying to… Read More To Whom It May Concern — Let’s talk about your WIIFM
When coaching on collaboration and some of the habits that build confusion or bleed time, one small feature I push that can have a big impact is the ‘move to’ feature in OneDrive. This feature allows people to move a document between libraries shifting the source of truth to a different area. It helps try… Read More OneDrive Move-To — a blessing and a curse
Earlier this evening I found myself in a conversation with my daughter with her questioning her abilities in her gymnastics class. It’s a bit devastating for me as she is at an age where she is starting to compare herself to the other girls. Comments like “my cartwheels aren’t as fast and high” or “I… Read More Some thoughts on defining value with Office 365
After years of wondering and greater understanding, last year during assessment of my daughter discovered what had long been suspected. I am a high-functioning autistic woman. Someone known as ‘having Asperger’s’. Over the last 12 months I have come to terms with that label, for most of the time hiding and avoiding the negative connotation.… Read More 12 months ago I was officially diagnosed with autism — Key lessons I’ve learnt since
The story can go something like this: Organisation completes Exchange migration — minimal user disruption, pops ups or a few tasks like reconfiguring a device, some new Apps to try and potentially supported adoption strategy. Organisation enables Intune or MFA — people feel some pain. Brains have to be stretched to understand some new concepts however this is getting… Read More Are you tripping over in Teams?
Recently I was approached by an organisation for support to drive Office 365 adoption. In amongst the bigger picture across the services, a key target was to increase usage of Microsoft Teams. Interestingly, the customer had 83% of active users in Teams, looking like high usage, however it’s important to look under the surface with… Read More Driving Value of Microsoft Teams
So I just moved house and have been having that frustrating first week wondering where I put things. Each day as I work through my muddled state and reconfirm where I have stored tea bags, or if my towel is on the left or right, and remind the kids and husband constantly where the bread… Read More Making Change Stick
I spend a lot of time working with end-users and driving change in the way they work in the Office 365 ecosystem. Lately in particular I have been running many workshops and activities to understand embedded behaviour for organisations post enablement, and then drive further knowledge and advancement with the applications. Some of the work… Read More Most organisations are not getting true adoption and value of Office 365
I want to share something with you. I am really stubborn. And I hate change. I like to think that this is what makes me a good Change Manager — I deeply empathise when technology is changing and with the people suffering the impact. It’s tough when all you want to do is come to work and… Read More What it takes for me to change
I have been working in Change Management for Office 365 since 2012. During this time I have worked with 3 separate Microsoft partners focused on ensuring technical projects have increased success due to the end-user experience and adoption activities to drive usage and satisfaction. Spending time with users across the suite of tools for almost… Read More How Office 365 has changed my job as a Change Manager