Recently I was approached by an organisation for support to drive Office 365 adoption. In amongst the bigger picture across the services, a key target was to increase usage of Microsoft Teams. Interestingly, the customer had 83% of active users in Teams, looking like high usage, however it’s important to look under the surface with… Read More Driving Value of Microsoft Teams
So I just moved house and have been having that frustrating first week wondering where I put things. Each day as I work through my muddled state and reconfirm where I have stored tea bags, or if my towel is on the left or right, and remind the kids and husband constantly where the bread… Read More Making Change Stick
I spend a lot of time working with end-users and driving change in the way they work in the Office 365 ecosystem. Lately in particular I have been running many workshops and activities to understand embedded behaviour for organisations post enablement, and then drive further knowledge and advancement with the applications. Some of the work… Read More Most organisations are not getting true adoption and value of Office 365
I want to share something with you. I am really stubborn. And I hate change. I like to think that this is what makes me a good Change Manager — I deeply empathise when technology is changing and with the people suffering the impact. It’s tough when all you want to do is come to work and… Read More What it takes for me to change
I have been working in Change Management for Office 365 since 2012. During this time I have worked with 3 separate Microsoft partners focused on ensuring technical projects have increased success due to the end-user experience and adoption activities to drive usage and satisfaction. Spending time with users across the suite of tools for almost… Read More How Office 365 has changed my job as a Change Manager